T & C’s

TERMS & CONDITIONS FOR INSIGHT 2 PILATES PTY LTD

 

DEFINITIONS

In these Terms:

ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;

Consumer is as defined in the ACL;

Goods means any goods supplied by INSIGHT 2 PILATES to you;

INSIGHT 2 PILATES means INSIGHT 2 PILATES Pty Ltd (A C N 662 038 637) and its associated studios

In Writing means delivered to staff on our premises in person or by mail, or sent to our email;

Services means any services, including yoga, Pilates and fitness classes both on and off provided by INSIGHT 2 PILATES to you;

Terms means these Terms and Conditions; and

You means you, the person acquiring goods or services from INSIGHT 2 PILATES

 

GENERAL

Please always check online for the most up-to-date class schedule.

INSIGHT 2 PILATES will make every possible effort to ensure classes are delivered as published, however there may be rare occasions due to extenuating circumstances that a class does not go ahead as planned. INSIGHT 2 PILATES will not be liable for any loss or damage suffered by you or any third party for any late or cancelled classes or sessions, including classes and sessions cancelled due to public holidays or other reasons.

INSIGHT 2 PILATES Instructors and classes are subject to change without notice. INSIGHT 2 PILATES reserves the right to cancel classes if necessary. No late entry to classes is allowed, please ensure you arrive ahead of the scheduled class time. Management reserves the right to refuse entry.

 

INISIGHT 2 PILATES does not take any responsibility for personal items brought into or left at its premises. Memberships and class passes are not refundable or transferable unless otherwise agreed by INSIGHT 2 PILATES in writing. The law of Victoria from time to time governs the Terms & Conditions. The parties agree to the non-exclusive jurisdiction of the courts of Victoria, the Federal Court of Australia, and of courts entitled to hear appeals from those Courts. The failure of INISIGHT 2 PILATES to enforce any of these Terms & Conditions shall not be construed as a waiver of any of the rights of INISIGHT 2 PILATES. If a clause is unenforceable, it must be read down to be enforceable or, if it cannot be read down, the term must be severed from the Terms & Conditions, without affecting the enforceability of the remaining terms.

 

Clients with an outstanding account balance: Please be aware that temporary suspension will be enforced for those accounts that have reoccurring outstanding balances, which are either due to late cancellations and non-attendance fees.

Failure to make payments due to expired credit card details or insufficient funds, will be suspended from booking classes for the period owing.

 

PRICING

All prices quoted for goods and services include GST, unless otherwise specified. INISIGHT 2 PILATES may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

 

WAITLIST

If a class you want to attend is fully booked, please sign up for the wait list. Due to our 8-hour Early Cancellation Window, there are often changes to class attendance and places may become available. Should a place open, you will receive a notification confirming you have moved from the waitlist. You can move from the waitlist up to 1 hour prior to the class commencement time. If you cannot make it, please cancel your spot, your place will be offered to the next client on the waitlist. If you move from the waitlist and choose not to attend, or cancel outside of our ‘Early Cancellation window’ it will result in the session being deducted from your account or a late cancellation depending on your active pass/membership. Our online booking system will not move you from the waitlist if you do not have an active credit or pass. The waitlist disengages 1 hour before class; therefore it is up to you to look on the booking system to see if a spot has become available. You will not be charged twice.

 

 

CLASS BOOKING & CANCELLATION POLICY

To ensure you can attend your preferred classes you must pre-book using the online booking system available on our website or mobile app (collectively known as the “Online Booking System”). This is required to make sure we have enough space available for each class. Otherwise, you may attend the studio prior to the scheduled start time for any class and join that class subject to availability and space at the sole discretion of the instructor.

Classes can be booked up to 28 days in advance via our Online Booking System. Payment must be made at the time of booking. To book into a class you must either have an active membership (subscription) or class package, or make a payment at the time of booking. If you have booked into a class and wish to cancel your attendance, you must withdraw from the class through the Online Booking System. In order to cancel your attendance without penalty, you must remove yourself from the class using our Online Booking System up to 5 hours prior to the scheduled commencement time for the class (“Early Cancellation Window”). We will not accept cancellations by phone, e-mail, or any other method other than by using the Online Booking System. If you need to cancel a class, the following cancellation fee structure will apply:

 

 

  • Early cancel ($0): If you can no longer make your class, cancel your spot at least  8 hours before. You will not forfeit the session, or pay a fee.
  • Late cancel ($15) or forfeit your session: Something come up last minute? If you cancel within 8 hours prior to the scheduled class time, you will either forfeit the session or pay a $15.00 fee depending on your active pass/membership.
  • No-show ($15): If you don’t cancel your class prior to the class start time, you will forfeit your session or be charged a one-off cancellation fee of $15 depending on your active pass/membership.
  • A minimum of 3 people to be booked into the class, for that certain class to run. If the class is cancelled to due minimum numbers, the credit will be put back into your account. Late cancellation policy will not apply.

 

REFUNDS

INSIGHT 2 PILATES is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or in the event you are unable to attend a class because it is full. All purchases are final and INSIGHT 2 PILATES do not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason. Considerations will be made based on circumstances. In case of long term or permanent injury or illness that prevents the use of our services, immediate termination will be permitted. Termination will take effect from the date we receive written confirmation form a medical doctor. All passes and memberships are non- transferable and may not be shared

 

 

INTRODUCTORY OFFER – 5 CLASSES

Our 5 Class Introductory Offer entitles you to 5 group classes to be used within 14 days.  The Introductory Offer will activate on the date of your first class and expire after 14 consecutive days.  It is available to new clients and can only be purchased once.

Passes are non-refundable and non-transferable.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

INTRODUCTORY OFFER- 10 CLASSES

Our Introductory Offer entitles you to 10 group classes to be used within 21 days.  The Introductory Offer will activate on the date of your first class and expire after 21 consecutive days.  It is available to new clients and can only be purchased once. Passes are non-refundable and non-transferrable. All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

5 CLASS PASS – REFORMER CLASSES

Includes 5 (five) single classes for regularly scheduled group reformer Pilates classes, but excludes, pop-ups, workshops or other special events.

All 5 (five) classes expire 6 months after the date of purchase.

This pass is valid for use across all INSIGHT 2 PILATES studios. Passes are non-refundable once activated.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

10 CLASS PASS – REFORMER CLASSES

Includes 10 (ten) single classes for regularly scheduled group reformer Pilates classes, but excludes, pop-ups, workshops or other special events.

All 10 (ten) classes expire 6 months after the date of purchase.

This pass is valid for use across all INSIGHT 2 PILATES studios. Passes are non-refundable once activated.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

20 CLASS PASS – REFORMER CLASSES

Includes 20 (twenty) single classes for regularly scheduled group reformer pilates classes, but excludes, pop-ups, workshops or other special events.

All 20 (twenty) classes expire 6 months after the date of purchase.

This pass is valid for use across all INSIGHT 2 PILATES studios. Passes are non-refundable once activated.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

50 CLASS PASS – REFORMER CLASSES

Includes 50 (fifty) single classes for regularly scheduled group reformer pilates classes, but excludes, pop-ups, workshops or other special events.

All 50 (fifty) classes expire 12 months after the date of purchase.

This pass is valid for use across all INSIGHT 2 PILATES studios. Passes are non-refundable once activated.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session

 

UNLIMITED WEEKLY MEMBERSHIP

Access to all reformer classes with a limit to one class per day.

Payments are debited on a weekly basis via our third party payment processing partner, STRIPE.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 30 days.

This membership options allows you to attend 7 x group classes each week, but excludes pop-ups, workshops, or other special events. All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will be charged a cancellation fee or no-show fee of $15.

You may temporarily freeze your membership 6 times per calendar year (for up to 6 weeks).  Holds, cancellations and changes to memberships cannot be backdated.  Please contact us in writing with at least 14 days’ notice to info@insight2pilates.com.au.

 

1 class membership (weekly)

Access to 1 reformer classes with a limit to one class per day.

Payments are debited on a weekly basis via our third-party payment processing partner, STRIPE.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 30 days.

Membership payments will continue after the minimum commitment has been met unless a request is made in writing to terminate the membership.

This membership options allows you to attend 1 x group classes per week, but excludes pop-ups, workshops, or other special events.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will be charged a cancellation fee or no-show fee of $15.

You may temporarily freeze your membership 6 times per calendar year (for up to 6 weeks). Holds, cancellations and changes to memberships cannot be backdated.  Please contact us in writing with at least 14 days’ notice to info@insight2pilates.com.au.

 

2 class membership (weekly)

Access to any 2 reformer classes with a limit to one class per day.

Payments are debited on a weekly basis via our third-party payment processing partner, STRIPE.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 30 days.

Membership payments will continue after the minimum commitment has been met unless a request is made in writing to terminate the membership.

This membership options allows you to attend 2 x group classes per week, but excludes pop-ups, workshops, or other special events.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session. You may temporarily freeze your membership 6 times per calendar year (for up to 6 weeks).  Holds, cancellations and changes to memberships cannot be backdated.  Please contact us in writing with at least 14 days’ notice to info@insight2pilates.com.au.

 

3 class membership (weekly)

Access to any 1 reformer classes with a limit to one class per day.

Payments are debited on a weekly basis via our third-party payment processing partner, STRIPE.

Please ensure sufficient funds are available on the direct debit date as declined transactions will incur a $14.80 reprocessing fee.

There is a minimum membership commitment of 30 days.

Membership payments will continue after the minimum commitment has been met unless a request is made in writing to terminate the membership.

This membership options allows you to attend 3 x group classes per week, but excludes pop-ups, workshops, or other special events.

All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session. You may temporarily freeze your membership 6 times per calendar year (for up to 6 weeks).  Holds, cancellations and changes to memberships cannot be backdated.  Please contact us in writing with at least 14 days’ notice to info@insight2pilates.com.au.

 

 

MONTHLY 1, 8 and 12 CLASS PASS

The 1, 8 and 12 monthly class pass allows you to attend the chosen pass amount (1,8 and 12) regularly scheduled group classes, but excludes pop-ups, workshops, or other special events. This pass is valid for 1 month (or until all classes have been used – whatever comes first) and will expire exactly 1 month after the date of your first visit after purchase. Passes are non-refundable and not transferable. All class bookings are subject to our cancellation policy. In the event of a no-show or a late cancellation (within 8 hours of the scheduled class time), you will forfeit the session.

 

WEEKLY MEMBERSHIP CANCELLATIONS

You can cancel your weekly membership at any time, after completing your minimum term. A minimum of 14 days written notice is required, which should be sent to info@insight2pilates.com.au. During this notice peroid, you will still have full access to the studio as per your membership.

In the case of a long term injury, permanent disability or if you become a personal carer or other valid medical reason that prevents you from accessing our services, we will cancel your membership from the next weekly renewal date effective immediately. A letter from a medical doctor is required. Please contact us at your earliest convenience via email.

We may terminate your membership without notice or refund for inappropriate, offensive and illegal behavior as determined by us, on our premises or as directed by our staff.

 

GIFT VOUCHERS

Issuer

INSIGHT 2 PILATES Pty Ltd

ABN 71 662 038 637

  1. These Terms

1.1 You agree to these Terms when you purchase, activate, redeem, enquire or attempt to use a Gift Voucher.

1.2 The Issuer may amend these Terms at any time without notice.

1.3 These Terms are governed by the laws and Courts of Victoria.

1.4 Where you purchase these Gift Vouchers as a personal or business gift, or for other business uses approved by the Issuer, you must ensure that the end gift voucher holder is made aware of these Terms, including the expiry date.

  1. Purchase of Gift Vouchers

2.1 The Issuer issues electronic gift vouchers.

2.2 All Gift Voucher purchases are final and cannot be refunded under any circumstance.

2.3 Physical Gift Vouchers may be purchased from the Issuer and from any studio carrying on business under the INSIGHT 2 PILATES brand

2.4 Electronic Gift Vouchers may be purchased from the Issuer, INSIGHT 2 PILATES online (www.insight2pilates.com.au)

2.5 Enquiries relating to corporate orders, should contact the Issuer’s corporate office at info@insight2pilates.com.au

3.1 A Gift Voucher has no value unless activated in the Issuer’s gift voucher system (System) and payment has been made.

3.2 A Gift Voucher may be redeemed for goods and services purchased from any studio carrying on business under the INSIGHT 2 PILATES brand

3.3 A Gift Voucher cannot be redeemed for cash.

  1. Expiry Date

4.1 A Gift Voucher expires 3 years from date of issue.

4.2 Any balance remaining on a Gift Voucher after the expiry date will not be able to be redeemed by the Gift Voucher holder.

4.3 A Gift Voucher cannot be re-activated at any time.

  1. Lost and Stolen Gift Vouchers

5.1 A Gift Voucher must be treated as cash as it will not be reissued, refunded, or honoured if lost or stolen.

5.2 A Gift Voucher will only be reissued or honoured where the Gift Voucher is shown to be faulty or damaged due to the fault of the Issuer or a Franchisee, or where there has been a breach of any condition or warranty implied under the Australian Consumer Law.

  1. Enquiries and Complaints

6.1 Where a person has a complaint or enquiry about Gift Vouchers, they should contact the Issuer’s corporate office at info@insight2pilates.com.au

6.2 Where a person has a complaint or enquiry about goods or services purchased by a person using a Gift Voucher, they should contact info@insight2pilates.com.au

 

LIABILITY

WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012 Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that INSIGHT 2 PILATES is required to ensure that the recreational services it supplies to you: — are rendered with due care and skill; and

— are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and

— might reasonably be expected to achieve any result you have made known to us.

Under section 22 of the Australian Consumer Law and Fair-Trading Act 2012, INSIGHT 2 PILATES is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair-Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the part of INSIGHT 2 PILATES. “Gross” negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair-Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

You accept that your use of the facilities provided by INSIGHT 2 PILATES or at INSIGHT 2 PILATES studios is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions you agree that INSIGHT 2 PILATES will not be liable for any personal injury suffered on or off our premises, or from using our facilities or equipment, unless due to the gross negligence of INSIGHT 2 PILATES. Except as the Terms or the ACL specifically states, or as contained in any express warranty provided in relation to the goods or services, these Terms do not include by implication any other term, condition, or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.

INSIGHT 2 PILATES staff are not health practitioners. You should obtain your own medical advice prior to participating in services where appropriate.

 

FORCE MAJEURE

INISIGHT 2 PILATES is not liable in any way whatsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, government lockdowns, acts or threats of terrorism or war. If an event of Force Majeure occurs, INSIGHT 2 PILATES may suspend or terminate the Agreement by written notice to you.

 

 

RISK

The instruction offered by INSIGHT 2 PILATES is limited to that of Pilates and fitness training and I understand that INSIGHT 2 PILATES classes can involve intensive physical activity.

There are risks associated with participation in the activities and programs offered by INSIGHT 2 PILATES and by booking into classes you freely accept those risks.

INSIGHT 2 PILATES staff are not health practitioners. You should obtain your own medical advice, where appropriate, prior to participating in the activities and programs offered by INSIGHT 2 PILATES.

 

PRIVACY POLICY

Your “personal information” (as defined by the Privacy Act 1988 (Cth)) will only be used by INSIGHT 2 PILATES or our direct debit provider to provide you with the services covered by the Direct Debit Request or these Terms and Conditions.

INSIGHT 2 PILATES will only disclose such information to third parties to the extent specifically required by law.

You must not photograph or record INSIGHT 2 PILATES instructors or other clients in INSIGHT 2 PILATES studios without their express consent.

You consent to INSIGHT 2 PILATES using your image in any promotional materials, including INISIGHT 2 PILATES social media platforms.

 

 

PERSONAL AGREEMENT

I agree that INSIGHT 2 PILATES is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes at may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against INSIGHT 2 PILATES or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

INSIGHT 2 PILATES Australia does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to an INSIGHT 2 PILATES staff member.

 

You agree with the above terms and conditions.

By booking into a class, you automatically agree to the above terms and conditions.

LET’S KEEP IN TOUCH!

SUBSCRIBE TO OUR MAILING LIST FOR UPDATES

Address

10A Melba Ave Sunbury 3029

Contact

info@insight2pilates.com.au

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